Frequently Asked Questions (FAQ's)


What does "payroll services" mean exactly?

A payroll service is provided by a company to another company where the payroll service provider will assists or assume all aspects of payroll on behalf of another business. This state of affairs is often beneficial for employers who value their time and want to ensure that their employees and taxes are paid accurately and on time.

What types of businesses can your payroll service help?

If you are a business that wants all the convenience of running your own payroll without the hassle of having a payroll department and specialised payroll software then First4Freelancers is the company for you. Switching to a managed payroll solution can help a business in any industry by taking the laborious process of accurately administering payroll away from the things they away from them on any given day.

How much will it cost me to use your payroll solution?

For employers two scenarios are present, you are with First4Freelancers on standard PAYE or alternatively you are on our managed payroll solution. In the case of standard PAYE the cost to the client is £2 per payslip. In the case of managing your payroll with our bespoke solution there is no cost to the employer. Finally in the case of an employee the cost per payslip starts from as a little as £2.

How often will the employee be paid?

As a contractor working through a payroll company, you will be paid in accordance with the agreed upon schedule decided by your employer.

How does an employee access their payslip?

First4Freelancers have a dedicated web portal - Iris OpenSpace, which has been designed to be user friendly. Once registered with First4Freelancers you will receive login information and create your own secure password.

What is holiday pay?

Holiday pay is calculated at 12.07% on top of your hourly rate and is paid to you when you take time off.

Do you offer a consulting service?

We offer free general consultations on everything tax, compliance, payroll, new company formation, accounting and marketing related - book today! Our expert team of accountants, marketers and entrepreneurs will advise you as to the best set of actions regarding your circumstances.

How does the employee sign up?

You can register onto our payroll solution and be set up on our payroll quickly and easily. This is done by completing our simple online registration form

What does the employee need to do after signing up?

Your employer will submit your timesheets to us and from there we will process your payroll after making the necessary deductions.

Are there any hidden costs?

There are no hidden costs associated with our service. The only deductions we make are through our First4Freelancers margin, and this will only apply each time we process your payroll.

Is there a tie-in period?

First4Freelancers does not tie any client into a long-term contract, we ask for a one-month notice to ensure all paperwork is updated. We also ask that they let us know so we can issue you with a P45.

Does First4Freelancers have any customer support?

We have a dedicated customer support team on hand to assist via telephone or email support. Once everything has been set up and you have received your first payment, everything after that should run smoothly. However, we are here to support you if you have any questions at all.

Screening & Vetting

What is pre-employment screening?

Pre-employment screening is a procedure in which all of the applicant's information is compiled with the objective of determining their suitability for the role. This process takes place from the beginning of the application and ends when a recruiting choice has been made. During that time the following are assessed:

  • Relevant skills and abilities
  • Personality traits and cultural fit
  • Facts outlined on their resume

Pre-employment screening gives you peace of mind that you've chosen the best applicant for the position when the offer is made.”

What are the benefits of using pre-employment screening?

There are many reasons why running a pre- employment screening is a good idea:

  1. It is very easy for opinion and bias to enter the interview process; pre- employment helps prevent this.
  2. When conducting a screening and vetting assessment, an objective set of criteria is used to assess each candidate. This is in stark contrast to resume considerations and interviews, which directly factor in the personal opinions of the person doing the interview.
  3. Lower Staff Turnover - research indicates that companies that administer pre- employment screening enjoy a lower rate of staff turnover compared to those that don’t.
  4. Organisational Health - Bad hires can diminish morale and reduce productivity within the company. Thorough pre-employment screening helps you make the right hire and reduce the turnover rate.
Why do employers need pre-employment screening?

There are a few good reasons to always conduct pre-employment screening:

  1. To avoid wasting time in recruiting a person with no relevant skills that is a poor fit for the position being advertised.
  2. To avoid recruiting a person that is disruptive to the existing corporate culture.
  3. To avoid hiring a person that lied on their resume. It isn’t a secret that some candidates over exaggerate their achievements and accreditations.
What does pre employment screening include?

These may vary from client to client depending on which parts of the journey you are looking to outsource to First4Freelancers. Below is a rough outline:

  • Initial on paper screening. This corresponds to the employer reading through the candidates resume to assess whether they are a good fit and have the right qualifications on paper.
  • Phone and video screening. After reading through the individuals resume we will conduct a brief phone call or video meeting with the candidate. This will allow us to assess the candidates suitability across a wide range of criteria including but not limited to education history, communication skills and personality.
  • In-person screening. We view this as an opportunity to learn more about an individual than we possibly could over a phone call. The aim is to understand more about their experiences and circumstances with additional considerations being given to their communication skills and academic achievements.
  • Background checks. This is when the legal fit of the candidate for the position in question is assessed. This will often include a criminal background check, unspent convictions, driving violations, health and education checks.
  • Reference checks. It is important to get feedback about an individual from the perspective of someone who has interacted with them in a professional capacity as this can help highlight inconsistencies and character flaws that would disqualify the person from being the right one for the position in question.
What does the vetting process look like in your office?

The vetting process can be split into three main parts, namely: Information Gathering, Information Analysis and Decision.

During the Information Gathering stage all the relevant information about the candidate is gathered into one place pending analysis. This includes their resume, right to work, criminal history, education documents, terrorist list, sanctions list, company officer appointments, five year career history, financial public records and social media.

During the Information Analysis the relevant information is analysed to make sure that the skills on the resume match those that will be required for the role, that the candidate possesses the relevant right to work documents, their criminal history is examined, their education documents are scanned for grades and attestations achieved, their absence from terror and sanction lists is checked, whether they were shareholders or directors of companies and the nature of those companies is validated, their financial records are examined and social media is scanned.

During the Decision part of the process the information analysed during the Information Analysis part of the process is assigned a relative weight and the decision as to the candidates suitability is reached.

Which types of security checks can you help us with?

We can help with the following security checks:

  1. Right to work
  2. Employment history
  3. Academic credentials
  4. Criminal records
  5. Character
  6. Public Financial records
  7. Licenses and certifications
  8. Credit reports
  9. Social media assessment
What happens with all the information you collect on me?

All information and documents are stored on a secure online portal. We use the documents and information you provide to perform employment reference checks and credit checks. This information is kept indefinitely pending the withdrawal of consent to do so by the candidate.

Is security vetting just for companies or can individuals use it too?

The service is sold to companies for their new hires, however, we can provide this service to individuals as well.

What is your pricing structure for screening and vetting services?

Our BS:7858 2019 vetting service is £70 + VAT per person.

What is the BS7858:2019 Standard code?

The BS7858:2019 Standard is the code of practice released by BSI (British Standards Institution) which details best practices and guidelines for the screening of individuals.

It is the background screening (vetting) of individuals employed in an environment where the security and safety of people, goods or property is a requirement of the employing organisation and/or where such security screening is in the public and/or corporate interest.


What is the difference between digital marketing and traditional marketing?

Digital marketing focuses on reaching your customer across the web, whilst traditional marketing looks to find them offline.

Research finds that people spend an ever larger amount of time both in front of their computers and mobile devices, therefore it’s increasingly important for advertisers to reach them where they are, i.e. online.

We are at a place in history where digital marketing is vital for your business and brand awareness. You’ll find that almost every brand has a website or at least a presence on social media, the vast majority of them will also be spending some money on digital display advertising. Digital marketing has become so common that customers have come to rely on it to learn more about the brands, the services it offers and to inform their purchasing decision.

There are a few major benefits of digital marketing over traditional marketing:

  1. You are able to focus your marketing efforts only on the prospects that are most likely to convert to customers.
  2. It’s more cost-effective than outbound marketing methods.
  3. Digital marketing is a more level playing field allowing for small firms to compete effectively with large enterprises.
  4. Online marketing efforts are informed by modern analytics making the efforts measurable to a degree of statistical significance.
  5. A digital campaign can easily be adapted and changed on the fly.
Why choose a digital marketing agency?

Because you want all the effectiveness and convenience of having a marketing department without the expense and administration required to have one.

With most of all successful marketing moving online, more and more companies are turning to digital marketing agencies for their growth needs. Here are some reasons to hire a digital marketing agency:

  1. Expert knowledge at your fingertips.
  2. They will be aware of more advertising channels that you thought possible.
  3. Remove the time-burden of administering marketing away from your team, leaving them more time to focus on things that they do best.
  4. Generate new and creative ideas to engage with your audience.
  5. Increased revenue due to growth in traffic and conversion rates across your website.
  6. Modern and sophisticated analytics to inform your marketing efforts.
What are some digital marketing services that you offer?

There are a lot of acronyms that describe what we do, to name a few: SEO, CRM, PPC DA, CPC, CPI, SMO and ROI. If these aren’t for you, here’s some things we can help you with:

  1. Conduct thorough market research and formulate a strategy to tackle marketing in your industry.
  2. Get on top of your blog with creative and engaging content.
  3. Provide targeted and re-targeted display advertising services across a wide selection of platforms, namely: Google, Instagram, Facebook and LinkedIn.
  4. Keep a hand on the pulse of your domain authority, ensuring you rank ever higher for the selected keywords by developing your backlink profile and optimising on-page content.
  5. Recruiting the right influencers to spread the word about you.
  6. Create and distribute content marketing that engages users and drives traffic to your webpage.
  7. Schedule and lead your email marketing campaigns.
  8. Take care of your social media accounts.
  9. Plan and execute PR and media outreach for your website/brand.
  10. Integrate tracking and analytics tools to measure conversions through the funnels and goal completions.
Why should I choose to work with First4Freelancers?

Because reaching your customer is perhaps the most important thing you can do as a business. We’ve been in the business for over 15 years providing our customers with tailored, bespoke and outstanding services in Accounting, Bookkeeping, Screening & Vetting, Company Formation and Marketing.

Our services are ideal for Small and Medium Sized Businesses. You get all the flexibility and control of running a marketing department without the inconvenience of training staff or investing in expensive software.

​ We provide a complete, professional and confidential business services for our clients across a number of industries, including security, recruitment, IT and facilities management just to name a few. When you choose to outsource to First4Freelancers, you can rest assured that you are in safe hands.

Will I get customised monthly reporting?

Our strong commitment to insight driven marketing shines through in everything that we do, expect detailed analytics reports and visitor session recordings to guide future development.

What are some best lead generation tactics I should know in 2023?

Here is our top 10 of recent white-hat lead generation techniques:

  1. Host Webinars - unlike blogs they provide your audience for an opportunity to meet you in person, ask questions and make a meaningful connection.
  2. Social Media - it’s no secret that bulk amounts of leads can be generated across the social media landscape. TikTok for millennials whilst Facebook for seniors and LinkedIn for professionals.
  3. Email Marketing - build your email list through social media and blog collaborations.
  4. Engaging Blog - make sure each blog post has a call to action to drive your proposition home.
  5. Podcasts - these can be used to build relationships in the industry and with your target audience.
  6. Networking - is a fantastic way to build a reputation and lasting relationships with your audience. Additional referrals are also a plus.
  7. Popups - well timed popups with relevant messages can skyrocket your conversion rates.
  8. Referral Programs - leverage your existing customers and clients to send more leads your way by incentivising them to do so.
  9. Video Marketing - a picture speaks a thousand words a video speaks a million. Video has long held the spotlight as the most engaging medium from those available to us.
  10. Directories - are a fantastic way to find more B2B leads for your operations, these folks are actively looking to be found.
What is your pricing model?

Our packages range in prices as well as the level of services that we provide for them. Let's talk. We can tailor an exact price to fit your needs.

Want to find out more?